Terms and Conditions

Last updated: 31 May 2026

1. About these Terms

These Terms and Conditions ("Terms") govern your use of the Bricks & Mortar Renovations website and platform (the "Service"), operated by Bricks and Mortar Innovations Ltd ("we", "us", or "our"), a company registered in England and Wales under company number 16343453, with its registered office at College Lane Barn, College Lane, Ellisfield, Basingstoke, England, RG25 2QE. By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

The "Service" means the whole of Bricks & Mortar Renovations across every part of our offering, including our website at bamrenovate.co.uk and our application at dashboard.bamrenovate.co.uk. By accepting these Terms in any one of these places, you accept them for all of them, so a single acceptance covers your use of both the website and the dashboard.

These Terms are intended for consumers, that is individuals acting for purposes outside their trade, business, craft, or profession. Nothing in these Terms affects your statutory rights as a consumer.

2. Definitions

• Servicemeans the Bricks & Mortar Renovations website, platform, and any related features, tools, AI features, and content.
• You or User means the person who uses the Service.
• Company, we, or us means Bricks and Mortar Innovations Ltd.
• Subscription means a recurring paid plan.
• One-off plan means a prepaid plan paid for in a single, non-recurring payment.
• Free trial means the 7-day free trial that starts each plan.

3. The Service

The Service provides tools and AI-assisted features to help you plan and manage home renovation projects. We may update, improve, or change the Service over time. We aim to keep the Service available but do not guarantee uninterrupted or error-free access.

4. Accounts

To use certain features you must create an account. You are responsible for keeping your login details secure and for all activity under your account. You must give us accurate information and keep it up to date. You must be at least 18 years old to use the Service. Tell us promptly if you believe your account has been accessed without your permission.

5. Plans, the free trial, and billing

Every plan starts with a 7-day free trial. We offer the following plans.

How the free trial works. Your 7-day free trial begins when you start it, and no payment method is required to start it. Unless you cancel before the trial ends:

• on the Monthlyplan, your paid subscription begins and the first £19 monthly charge is taken, with further charges each month until you cancel; and
• on a one-off plan, the single prepaid charge (£99 or £179) is taken, which is not recurring.

All prices are in pounds sterling (GBP) and include any applicable taxes unless stated otherwise. We will tell you the price before you commit to pay. We may change our prices, but changes will not affect the price of a one-off plan you have already paid for, and we will give reasonable notice of changes to recurring subscription prices. Payments are processed by our payment provider, Stripe. The Monthly plan renews automatically each month until you cancel. The 6-month and 12-month plans are one-off, prepaid, and do not renew automatically.

6. Your right to cancel (14-day cooling-off period)

Because you buy the Service online (a distance contract), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have the right to cancel within 14 days of entering into the contract, without giving a reason. The Service is supplied as digital content and as an online service.

Starting the Service during the 14-day period. If you ask us to begin supplying the Service during the 14-day cancellation period, you expressly request that we do so and you acknowledge that:

• for the supply of digital content, you lose your right to cancel once supply has begun, and you consent to that; and
• for the supply of services, if you cancel after supply has begun but before the 14 days end, you may be required to pay for the service you received up to the point you told us you wanted to cancel.

Because the Service begins as soon as your trial or paid plan starts, this means that by starting it you may waive your 14-day right to cancel for content already supplied. Your other statutory rights, including the rights described below, are not affected. By starting your free trial or the Service, you expressly request that we begin providing it immediately, and you acknowledge that once the Service has begun you will lose your statutory 14-day right to cancel. You confirm this request and acknowledgement when you accept these Terms.

To cancel, contact us at team@bamrenovate.co.uk or use any cancellation option in your account. You can use the model cancellation form in the 2013 Regulations, but you do not have to.

7. Refunds

If you are entitled to cancel within the 14-day period and the Service has not begun, you will receive a full refund. If you asked us to begin the Service during that period, any refund will reflect the amount of the Service you have used, to the extent the law allows. Outside the cancellation period, one-off plans are generally non-refundable, and cancelling a monthly subscription stops future charges rather than refunding the current period, except where you have a statutory right to a refund (for example if the Service is faulty or not as described). Outside your statutory cancellation rights, any refund is at our discretion. If something is not right, contact us at team@bamrenovate.co.uk and we will try to put it right fairly. Your statutory rights under the Consumer Rights Act 2015 are not affected.

8. Acceptable use

You agree not to:

• use the Service for any unlawful purpose, or to break any applicable law or regulation;
• interfere with, disrupt, or compromise the security or integrity of the Service or its systems;
• upload malicious code, viruses, or harmful content;
• attempt to access data, accounts, or systems that do not belong to you;
• upload content you do not have the right to share, or that is unlawful, infringing, or harmful; or
• copy, scrape, resell, or commercially exploit the Service without our permission.

9. Your content

You keep ownership of the content you upload. You grant us a licence to host, store, and process that content as needed to provide and improve the Service, including sending it to our processors (see our Privacy Policy). You are responsible for the content you upload and confirm you have the right to upload it.

10. Intellectual property

All content, software, branding, trademarks, and materials in the Service are owned by Bricks and Mortar Innovations Ltd or our licensors. Except for the rights expressly granted to you to use the Service, you may not copy, reproduce, republish, or create derivative works without our prior written consent.

11. AI-generated guidance disclaimer

Parts of the Service use AI to generate guidance and responses based on your inputs. This guidance is provided for general information only. It is not professional, legal, structural, surveying, financial, or construction advice, and must not be relied upon as a substitute for advice from a suitably qualified professional. AI outputs are generated automatically, are not individually human-reviewed, and may be inaccurate, incomplete, or unsuitable for your circumstances. You should always verify important decisions with a qualified professional. You are responsible for how you use the guidance.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any matter for which it would be unlawful for us to limit or exclude liability, including under the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977.

We provide the Service to you as a consumer. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

Subject to the paragraph above, and to the extent permitted by law, we are not liable for loss that does not arise from our breach, and any liability we do have for a particular plan is limited to the amount you paid us for that plan in the 12 months before the event giving rise to the claim. We do not exclude or limit any of your non-excludable statutory rights.

The Service is provided with reasonable care and skill. We do not guarantee that it will be uninterrupted, error-free, or that outputs will be accurate or fit for a particular purpose, except as required by your statutory rights.

13. Your statutory rights

As a consumer you have legal rights under the Consumer Rights Act 2015, including that digital content and services must be of satisfactory quality, fit for purpose, and as described. Nothing in these Terms affects those rights. For more information about your rights, contact your local Citizens Advice or visit citizensadvice.org.uk.

14. Indemnity

If you use the Service in breach of these Terms or unlawfully, you agree to be responsible for reasonable, foreseeable losses, costs, or claims we suffer as a direct result. This does not apply to anything caused by our own breach or negligence, and does not affect your statutory rights.

15. Third-party links

The Service may link to third-party websites or services. We are not responsible for their content or practices, and a link does not imply endorsement.

16. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms, or where we are required to by law, giving you notice where it is reasonable to do so. If we end your access other than for your breach, we will refund any sums you have paid for Service you have not received. On termination, your right to use the Service ends, and we will handle your data as set out in our Privacy Policy.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example via the Service or by email, and we will update the "last updated" date above. Changes will not apply retrospectively to a one-off plan you have already paid for. Continuing to use the Service after changes take effect means you accept the updated Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. As a consumer, you can bring proceedings in the courts of England and Wales, and, if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in this clause removes any mandatory consumer protection you have under the law of the part of the UK where you live.

19. Contact us

If you have any questions about these Terms, contact us at team@bamrenovate.co.uk or by writing to us at College Lane Barn, College Lane, Ellisfield, Basingstoke, England, RG25 2QE.